The DIALOG! Konferenz in Munich is a premier gathering for everyone involved in customer service, contact centers, CX/UX, digital customer journeys and service innovation. This one-day event brings together decision-makers, service and contact center leaders, CX strategists, tech solution providers and service professionals from across Germany to discuss where customer interaction stands today and where it’s heading tomorrow.

Attendees can expect an engaging program of talks, case studies, expert panels and practical workshops addressing the most relevant trends: AI-driven customer service, omnichannel contact-center setups, integration of marketing, sales & service, personalized customer journeys, data-driven engagement and modern interaction centres. In past editions, sessions included real-world examples, e.g. how large companies use generative-AI agents to scale service, or how predictive engagement improves satisfaction and efficiency.

In addition, a showroom area will showcase the latest technologies and platforms, from chatbots, CX automation tools and workforce-management software to solutions for omnichannel communication. This offers a hands-on opportunity to explore tools that support modern customer dialog and service excellence.

But DIALOG! is more than technology. It is about dialogue between people: networking across companies and roles, exchanging experiences, discussing challenges and strategies, and building a community of service innovators. Whether you’re a contact-center leader, CX manager, IT-decision-maker or service consultant, you’ll find inspiration, best practices and new ideas to enhance your customer service approach.

DIALOG! gives you a chance to see beyond the next quarter: to rethink customer engagement, adopt innovative technologies and shape long-term service strategies. Join the conversation, deepen your expertise and connect with peers who care as much about customer experience as you do.