19. November | Frankfurt

Genesys Xperience 2026 stands as the premier gathering for customer-experience leaders, contact-center professionals, AI and cloud innovators, as well as partners and tech providers. It offers a unique opportunity to dive deep into the future of CX with a strong focus on AI-powered experience orchestration, unified customer journeys and the seamless integration of digital and human agents.

Across multiple the day, the conference features inspiring keynotes, product announcements, breakout sessions, hands-on labs and real-world case studies. Topics range from AI-driven automation, omnichannel engagement, workforce engagement management, journey analytics and cloud-native contact-center solutions to future-proof strategies that deliver both customer satisfaction and operational efficiency.

At the heart of Xperience is also the Expo & Partner Zone, where leading vendors showcase tools and services that complement the core platform — spanning automation, analytics, workforce tools, integration frameworks and more. For attendees, this provides an ideal environment to compare solutions, discover innovations and shape their roadmap toward future-ready CX.

Beyond content and solutions, Genesys Xperience 2026 emphasises networking, collaboration and community connecting CX leaders, technologists, decision-makers and innovators. Whether you aim to transform your customer engagement, scale AI-driven service or benchmark your CX approach against industry best practices, the event delivers actionable insights, thought leadership and meaningful connections.

If your organisation is ready to push the boundaries of experience orchestration and adapt to tomorrow’s customer expectations, Genesys Xperience 2026 is the place to learn, connect and lead.

‍

Register here

Meet our expert Ingmar Peters