The Salesforce Service Summit, taking place in March 2026 in Munich, brings together service leaders, CX professionals, IT decision-makers and technology partners to explore the innovations redefining modern customer service. The event attracts organisations from across Europe that aim to enhance their service operations with intelligent, scalable and AI-driven solutions.

Attendees can expect inspiring keynotes, success stories, best-practice sessions and hands-on workshops covering topics such as AI-powered service, automation, omnichannel strategies, digital self-service and customer experience management. In the dedicated partner and solutions area, leading providers showcase cutting-edge technologies from smart automation and chatbot platforms to advanced analytics and the latest capabilities of Salesforce Service Cloud.

The Summit offers an exceptional setting for networking, knowledge exchange and strategic inspiration. Participants connect with peers, senior experts and potential collaboration partners, gaining practical insights and fresh perspectives for their own service transformation.

Whether your focus is on accelerating digital efficiency, implementing AI in customer interactions or staying ahead of customer service trends, the Salesforce Service Summit delivers innovation, expertise and actionable ideas for shaping the future of customer engagement.