AIforce vs. Agentforce: What is the difference?
Agentforce
The technology for building and running AI agents that act autonomously inside Salesforce: handling service cases, qualifying leads, kicking off processes. Agents work around the clock, reason over your CRM data and stay within the guardrails you define. They take over repetitive tasks and hand off to your people whenever a human decision is needed.
AIforce
Brings Salesforce data, agents and logic to wherever your teams already work: Claude, Slack, Lightning or your own applications. People ask questions in natural language, update records and trigger workflows right where the conversation happens. Your existing permissions and governance apply everywhere, without migration.