As Europe’s key conference and trade show for customer service, contact center excellence and customer experience, it brings together industry leaders, technology innovators, consultants and practitioners from across the globe.

Over three inspiring days, more than 200 international exhibitors present their latest solutions from AI-powered contact center technologies and omnichannel communication platforms to quality management and workforce optimization tools. Alongside the exhibition, a high-caliber conference program features best-practice sessions, keynotes, panels and workshops spotlighting trends such as digital transformation, AI in customer service and efficient service operations. Visitors can also explore themed stages, innovation forums, demos and guided tours showcasing customer engagement strategies.

CCW 2026 creates a unique environment for networking, inspiration and forward-thinking strategy. It’s where decision-makers meet innovators, and where the future of customer dialogue takes shape. Whether you’re looking to enhance digital service processes, advance AI initiatives or gain fresh insights for your contact center strategy, CCW 2026 delivers knowledge, vision and practical solutions to help shape the service landscape of tomorrow.