In this exclusive Salesforce webinar, industry experts reveal how Agentic Commerce and Service are transforming the way brands create personalized and service-driven customer journeys. Together with Salesforce specialists and Hannes Meyer, Head of Sales at DIA Digital Consulting, you’ll gain insights into how human specialists and AI agents collaborate across channels to deliver seamless, intelligent and loyalty-building experiences.

The session showcases how shopper, service and OMS agents can work hand-in-hand across every touchpoint to turn each interaction into meaningful engagement. You will explore what’s possible out of the box with Salesforce’s latest capabilities  and how easily these solutions can be tailored to unique business requirements, industry use cases or complex operational environments.

Attendees will learn practical approaches to combining automation, AI and human expertise to elevate service quality, accelerate processes and unlock new levels of customer satisfaction. Whether you're optimizing commerce operations, empowering service teams or designing cross-channel journeys, this webinar delivers actionable insights and real-world inspiration.