We build the digital backbone for tomorrow’s leaders.
Imagine a customer experience that drives real business value. DIA turns your vision into competitive advantage with Salesforce.
Driving CX together
"At DIA we believe in partnerships built on trust, shared goals, and real accountability. That’s how sustainable customer experiences are created."
Hendrik Adam | CEO | DIA
Innovation
“Working with DIA means moving past generic tech solutions and getting to the core of what actually drives value. They quickly understood our business goals and delivered ideas that were not only innovative, but also scalable, and tailored to our reality.”
Co-Creation
“From the very beginning, it felt like a true partnership. DIA brought in their expertise but never imposed – instead, they worked closely with our teams, challenged us where needed, and built the solution with us. That co-creative process was key to our success.”
Trust & Impact
“DIA didn't just support us technically, they acted as a real partner with a long-term view. They brought clarity into complex topics, and always kept our business goals in focus. Their commitment and strategic guidance truly set them apart.”
Our focus topics
Service
Customer Experience
Service Agents
Field Support
Excellence
Excellence
Excellence
Excellence
Excellence
Excellence
Excellence
Excellence
Excellence
Excellence
Excellence
Excellence
Sales
CRM
Sales Automation
Revenue Growth
Intelligence
Intelligence
Intelligence
Intelligence
Intelligence
Intelligence
Intelligence
Intelligence
Intelligence
Intelligence
Intelligence
Intelligence
Artificial Intelligence
Predictive Models
Intelligent Automation
Custom Agents
Enablement
Enablement
Enablement
Enablement
Enablement
Enablement
Enablement
Enablement
Enablement
Enablement
Enablement
Enablement
Marketing
Personalization
Campaign Management
Lead Nurturing
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Impact
Loyalty
Customer Retention
Rewards Programs
Engagement
Connection
Connection
Connection
Connection
Connection
Connection
Connection
Connection
Connection
Connection
Connection
Connection
Data Management
Single Source of Truth
Data Quality
Analytics
Clarity
Clarity
Clarity
Clarity
Clarity
Clarity
Clarity
Clarity
Clarity
Clarity
Clarity
Clarity
Let's start an experience transformation
The transformation model empowers clients to progress from a solid CRM foundation, through seamless integration, data-driven insights, and AI-powered automation, to ultimately create outstanding customer experiences.
CRM & Platform
Build a strong foundation by implementing a central CRM or business platform that serves as the backbone for all processes, seamless collaboration, and future transformation initiatives.
Integration
Eliminate silos by seamlessly connecting systems and processes, enabling smooth data flows, consistent collaboration, and better workflows across the entire organization.
Data & Analytics
Establish robust data management and analytics capabilities to transform raw information into meaningful insights that drive informed, strategic decision-making and unlock new opportunities for growth.
AI & Automation
Harness the power of artificial intelligence and powerful automation to increase efficiency, optimize workflows and unlock new opportunities for innovation in your specific industry.
Customer Experience
Elevate your customer relationships by delivering personalized, connected, and memorable experiences that strengthen loyalty and create lasting competitive advantage in B2B or B2C scenarios.
Thought Leadership
Advisory Perspectives
As part of selected Salesforce partner programs, we’ve contributed to shaping product strategy, industry standards and the future of cloud-based innovation. Our role: to offer input that reflects real-world experience and sector expertise.
Interactive Hackathons
Our hackathon is a hands-on format where business meets technologies like AI. Together with our clients, we identify real use cases and turn them into functional agents. It’s fast, collaborative, and designed for lasting impact.
Executive Roundtables
In curated roundtable formats, we bring together industry experts to discuss real-world challenges and emerging trends. Our role: to connect perspectives, spark dialogue, and help turn insights into actionable outcomes.
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